This is what my $800 purchase (of a $1100 MSRP monitor) looks like after just 4-ish months of use.
This “color cycle” failure is widespread. There are many Reddit threads about it, and many replies to each thread with users echoing their experiences with the same failure.
Sometimes a firmware update can prevent it, some users still have the failure after updating firmware. Some users were successful in getting a RMA to fix it, others have had the issue return even after a RMA.
I appear to have the worst of both worlds.
Despite purchasing my monitor in July of 2025, the warranty is deemed to have ended in May 2025, according to Gigabyte’s warranty checker. The manufacture date on the monitor’s sticker lists it as manufactured in May of 2024 - so this would only be a one year warranty - which is already insane on a $1100 product, especially a sensitive OLED.
The monitor’s product page advertises a 3-year warranty, however. So what gives?
It looks like back in January they caved to pressure and extended their OLED warranties to 3 years to match competitors.
Surely mine is covered, then, right?
Nope. Gigabyte will not cover my monitor for repair.
I reached out via their eSupport platform to see about having this monitor fixed.
After asking me to test things that the failure prevents me from testing, Gigabyte’s support responded with this:
Dear customer
Based on the serial number, the warranty already expired in 5/2025 as this is a refurbished unit which only carries a 90 day warranty. If you are interested in an out of warranty repair, I could refer you to customer service. If not, then you will just need to replace it which is usually the better option.
Regards
Gigabyte tech support team
I pressed further, but was told that it was already refurbished prior to me purchasing it, and there was nothing further I could do.
Apparently replacing a $1100 flagship computer monitor after just 4 months of use, barely a year after it was manufactured is “usually the better option.”
For transparency, I did purchase an open box unit on Amazon. It was a fantastic deal, and physically/functionally there was nothing wrong with it for the first 4 months. Monitors usually either die within the first few weeks or last basically forever, in my (and many others’) experience.
That should not matter when facing a manufacturer defect that is widespread enough to have dozens and dozens of people on Reddit chiming in at the complete lack of support and solutions Gigabyte is providing for this monitor. A $1100 monitor that’s barely a year old with widespread manufacturer defects should be covered by the manufacturer, period. They fucked up, they’re responsible for fixing it.
It is unacceptable not to.
Even better, the only implication I can come away from this with is that the monitor was already plagued by this issue, sent to Gigabyte for a RMA, and has now encountered it again.
Classic Gigabyte QC.
I purchased a Gigabyte product against my better judgement (exploding power supplies, my own poor experiences with motherboards and GPUs from them) - but I will not be purchasing another Gigabyte product again. My experience, combined with the clearly many others facing similar issues (or HDR turning their monitor into a permanent flashbang - fun failure to have) demonstrate a complete lack of support or belief in Gigabyte’s own products - and no one in good minds should be handing over a single dollar for their products ever again.
Video soon-ish.